1. Make pairs of formal expressions and their informal equivalents:
1. The meeting will be held on...
2. I would be pleased to take you out to lunch.
3. I think it would be a good idea if we met to discuss this further.
4. I would be pleased to make an appointment...
5. I would be grateful if you could...
6. I regret to inform you that I shall be unable to make the appointment.
7. Would it be possible to set up another meeting?
8. I would like to suggest that we put back the meeting.
9. Please accept my apologies for this inconvenience.
10. If it were convenient.
11. I look forward to receiving confirmation of these arrangements.
12. As requested, I have set up a meeting.
13. We look forward to seeing you on Friday.
14. That would be convenient. a) That suits me.
b) Could we organise another meeting?
c) I would like to make an appointment.
d) See you on Friday, then.
e) If that suits you.
f) I am sorry about this.
g) I´m afraid I cannot make the appointment.
h) We are having a meeting on...
i) I have fixed a meeting.
j) Perhaps we should discuss this more.
k) Could we postpone the meeting?
l) Could you possibly / could you...?
m) Please confirm these arrangements.
n) Would you like to meet for lunch?
2. Restore the dialog choosing the proper order of sentences:
a) Good morning, Smith & Smythe Bros.
b) Thank you for calling. Goodbye.
c) I´ll leave a message, then.
d) ... be back?
e) or can I take a message?
f) I´m sorry but Mr. Jones will be late for the meeting this afternoon.
g) Hello, I´d like to...
h) ... he´s not in the office at the moment.
i) I´m sorry...
j) I´ll make sure...
k) Would you like to call back...
1) Thank you, goodbye.
m) Could you tell him that...
n) ... Mr. Jones will arrive at half past three, and not a quarter past three?
o) How can I help you?
p) ... he gets the message.
q) Not until lunchtime, I´m afraid.
r) When will he...
s) ... speak to Bill Smith, please.
3. Which of the following responses should be used both to protect the privacy of the office staff and to give a more tactful response when the called party is not in? Match the phrases:
What You Mean: Tell the Caller:
1) "I don´t know where he is." a) "I expect him shortly. Would you like to leave a message on his voicemail?"
2) "He is in the men´s room." b) "She is out of the office for the day. Can someone else help you or would you like her voicemail?"
3) "He hasn´t come in yet." c) "She is unavailable at the moment. Would you like to leave a message on her voicemail?"
4) "She took the day off." d) "He has stepped out of the office. Would you like to leave a message on his voicemail?"
5) "He doesn´t want to be disturbed." e) "He is not in the office at the moment. Would you like to leave a message on his voicemail?"
6) "She is busy" f) "He is unavailable at the moment. Would you like to leave a message on his voicemail?"
4. Fill in the blanks:
1) I´d like to ... an appointment with Mr. Sevral. a) convenient / suitable
2) I think we should ... a meeting. b) bring forward / put back
3) I ... be pleased to meet your new Personnel Director. c) afraid
4) Would 4pm be ...? d) inconvenience
5) I would be .... if you could reserve me a hotel room. e) set up
6) Please accept my apologies for this .... f) grateful
7) I regret to inform you that I have to ... the meeting. g) make
8) Could we possibly .... our meeting to Friday? h) forward
9) I look ... to receiving confirmation of these dates. i) would
10) I am .... I shall be away that day. j) cancel
5. Match the words to form collocations:
1. quality a) team
2. brand b) campaign
3. advertising c) figures
4. human d) slogan
5. glossy e) image