Networking online test of 100 questions, score -4

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Uploaded: 19.12.2012
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Collection of tasks on the subject of "Business Communication"

Task 1.
Examine the Introduction and Chapter 1, para. 1.1 ..
Choose the correct answer to the question, and note the card answers.
Item 1. Business communication based on knowledge:
1. Sociology;
2. Psychology;
3. Management;
4. Logic;
5. All the above disciplines.
Question 2. The verbal means of communication include:
1. speaking;
2. The written word
3. The oral and written language;
4. The tone of voice;
5. literacy.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. posture;
3. mimicry;
4. The expression on his face;
5. All the above.
Question 4. In the process of communication messages for the perception of a partner should be ....
1. Assessment of the message;
2. The interpretation of the message;
3. The feedback;
4. selection and understanding of the meaning;
5. Send the message.
Question 5. The key phase of communication - it is ....
1. perception;
2. The choice of channel message;
3. The forecast available to the interlocutor karti¬ny world and the desire to maximize closer to her our message;
4. The choice of words and grammar;
5. feedback.

Task 2.
Explore chapter 1, para. 1.2, 1.3.
Choose the correct answer to the question, and note the card answers.
Question 1. laws of managerial communication AY Panasyuk It includes:
1. agreement (disagreement) with the position of the head of a slave;
2. emotional (positive or negative) attitude to the head;
3. Officials subordination;
4. The combination of formal and informal communication;
5. The combination of oral and written methods of information exchange.
Question 2. Conduct a conversation in line with expressed personal interest interlocutor refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."
Recommendations "to be attentive to the interlocutor," "Do not interrupt the interlocutor, always do¬slushivat to the end!" Refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."
Question 4. Adoption "In everything, do to you there were people, so do you also to them" usually characterizes D. Carnegie:
1. sincere interest in other people a genuine interest in other people
2. Be a good listener
3. Instil interlocutor conscious of its importance and do it sincerely
4. talk about what interests your companion
5. Encourage others to talk about themselves


Task 3.
Explore Chapter 2, para. 2.1.
Choose the correct answer to the question, and note the card answers.
Question 1. According to the Australian expert A.Piza, the greatest amount of information from the other person is transferred to us by:
1. The words;
2. facial expressions, gestures, posture;
3. The tone of voice and intonation;
4. all above listed equally;
5. The non-verbal components of communication.
Question 2. For effective business meetings, interviews and negotiations:
1. The need to monitor their movements and facial expressions;
2. try to interpret the reaction partner;
3. To understand the language of non-verbal communication components;
4. closely monitor the interlocutor;
5. to use all of the above points.
Question 3. Non-verbal communication are the most important components ....
1. In the first minutes of dating;
2. The process of information exchange;
3. at argumentation;
4. in the dispute;
5. At the completion of communication.

Question 4. Equality of the participants, the free exchange of opini

Additional information

Task 4.
Explore Chapter 2, para. 2.2.
Choose the correct answer to the question, and note the card answers.
Question 1: What type of gestures have the greatest national and cultural identity, and vary considerably depending on the country?
1. gestures illustrators;
2. gestures regulators;
3. gestures adapters;
4. gestures of characters;
5. gestures - manifestations of affect.
Question 2: In what cases are used gestures illustrators?
1. to clarify what has been said in words;
2. to enhance the various aspects of the message;
3. to highlight the key points of the conversation;
4. to emphasize;
5. In all the above cases.

Question 3. Which of the following is not a sign gestures controller?
1. greeting handshake;
2. frequent nods his head - to speed up the conversation;
3. slow nods his head - evince interest in the conversation;
4. raised up the index finger - the desire to interrupt the conversation at that place or object;
5. American icon "OK", meaning "all is well".
Question 4. In these embodiments, find one that does not involve the use of gestures adapters?
1. In situations of stress;
2. in difficult situations;
3. to clarify what has been said;
4. serve as a sign of experience;
5. All of the above cases.
Question 5. Facial expressions and body language are the most striking pro¬yavleniem ....
1. gestures illustrators;
2. gestures regulators;
3. gestures adapters;
4. gestures symbols;
5. gestures, displays of passion.

Task 5.
Study Chapter 2, para. 2.3., 2.4., 2.5., 2.6.
Choose the correct answer to the question, and note the card answers.
Question 1. Locate the correct version of the completion of the approval - the distance at which the sides talking ...
1. very symbolic and depends on many factors;
2. Does not matter;
3. depends on national circumstances;
4. depends on the relationship of interlocutors;
5. Determine the status of the interlocutors.
Question 2. What kind of smile the most appropriate in business communication?
1. ingratiating;
2. adequate to the situation;
3. friendly;
4. ironic;
5. mocking.
Question 3. If a person during a conversation often turned his eyes on his interlocutor, it can mean:
1. he is going to his thoughts;
2. He is nervous;
3. call it is of little interest;
4. Please do not interrupt, not all states;
5. depending on the situation, any of the possible options.
Question 4. What means of non-verbal communication listening encourages the speaker to continue talking?
1. The increase in distance listen to the interlocutor;
2. a very big smile;
3. permanent shortening the distance during a call;
4. The interested gaze with infrequent nod;
5. Part looks away.
Question 5. Calls bol¬she total misunderstanding of different cultures use gestures
1. symbols;
2. adapters;
3. illustrators;
4. regulators;
5. manifestations of affect.


Task 6.
Study chapter 3.
Choose the correct answer to the question, and note the card answers.
Question 1. Locate the definition of dominance irrelevant point. A person with a dominant character behaves in relation to the other party:
1. a position of excellence;
2. gives convince himself, though inwardly disagree;
3. no doubt like "Is it appropriate";
4. does not accept the objection;
5. often interrupted.
Question 2. Such personal characteristics as the sociability can be:
1. congenital;
2. acquired in the process of communication;
3. acquired through conscious training;
4. All of the above options are correct.


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