MFC AS A MEANS OF IMPROVING THE QUALITY OF SERVICE

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Uploaded: 28.06.2016
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course work is not subject "MFC AS A MEANS OF IMPROVING THE QUALITY OF PROVIDING STATE (municipal) services"
Table of contents
INTRODUCTION 3
Chapter I. THE INFLUENCE OF NEW PUBLIC MANAGEMENT CONCEPTS FOR PUBLIC ADMINISTRATION AND GOVERNMENT GRANT (MNITSIPALNYH) SERVICES 6
§1. Public administration reform in the framework of New Public Management concepts 6
§2. Problems of state concept (municipal) services 14
Chapter II. Provision of public (municipal) services into a multifunctional center ABROAD AND IN RUSSIA 22
§1. Foreign experience of state (municipal) services based on the MFC 22
§2 Creation and development of a network of multifunctional centers of the state (municipal) services in Russia. thirty
Chapter III. CONCEPT as a state (municipal) services AND REQUIREMENTS FOR ITS PROVISION The mnogofuktsionalnoy center 36
§1. The concept of quality of state and municipal services 36
§2. Requirements for the provision of public (municipal) services to the MFC 42
CONCLUSION 50
LIST OF SOURCES AND LITERATURE 53
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