The art of business communication "

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Uploaded: 12.11.2007
Content: delovoe_obchenie.doc 638 kB

Product description


Book - Word. p.69

Additional information

The process of communication is communication with other people in order to achieve understanding and a certain result. In order to induce a person to act, we will first pass it information. To do this, we:
o communicate in person;
o listen;
o ask questions;
o write letters;
o draw up a report;
o communicate by phone.

HOW TO MAKE BUSINESS LETTER
HOW TO MAKE A REPORT

FIRST LAW OF SERVICE
It states that SATISFACTION IS WAITING MINUS PERCEPTION

Customer Service Standards

Administration of complaints
We recommend:
NOT ADVISE:

THE ART OF COMMUNICATION MANAGEMENT
HOW TO ESTABLISH FRIENDLY RELATIONS WITH THE COLLECTIVE

ART received information and formulation of the question

WHAT IS CERTIFICATION?

QUALITY EVALUATION CRITERIA OF PERFORMANCE

How to find the right people

Demonstrate their abilities

How to successfully pass the interview

How to meet the deadline

HOW TO RECOGNIZE THE STRESS AND HOW IT IS REFLECTED IN THE US

HOW raised himself in his own eyes

How to deal with the problem OTHERS
... Success

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