GUSE Diploma Expanding market of hotel services

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Uploaded: 30.07.2012
Content: 20730221613660.docx (285,56 kB)

Description

GUSE Diploma Development of measures to expand the market for hotel services

Contents
Introduction
1. The theoretical part
1.1 The value of the quality of services in today's market
1.2 Determination of essence and indicators for assessing the quality of services
1.3 Basic methods of service quality management in the organization
1.4 Determining the structure of the quality management system of hotel services
2. Comprehensive analysis of the company LLC "Luke-Service"
2.1. General organizational and economic characteristics of the hotel
LLC "Luke-Service"
2.1.1. An analysis of the range and volume of sales of services in the company of "Luke-Service"
2.1.2. Analysis of the cost of services of "Luke-Service
2.1.3. Analysis of profit and profitability of "Luke-Service
2.2. Analysis of the quality of hotel services Pskov region
2.3. Analysis of the quality of hotel services of "Luke - Service"
3. Development of proposals to expand the market for hotel services of "Luke - Service"
3.1 Proposed project activities
3.2. Draft measures to expand the market of hotel services of "Luke - Service
4. Development of technical and technological measures to ensure the quality of services
4.1.Funktsii marketer
5. The health and safety
Closing
References

Additional information

GUSE Diploma Development of measures to expand the market for hotel services

Contents
Introduction
1. The theoretical part
1.1 The value of the quality of services in today's market
1.2 Determination of essence and indicators for assessing the quality of services
1.3 Basic methods of service quality management in the organization
1.4 Determining the structure of the quality management system of hotel services
2. Comprehensive analysis of the company LLC "Luke-Service"
2.1. General organizational and economic characteristics of the hotel
LLC "Luke-Service"
2.1.1. An analysis of the range and volume of sales of services in the company of "Luke-Service"
2.1.2. Analysis of the cost of services of "Luke-Service
2.1.3. Analysis of profit and profitability of "Luke-Service
2.2. Analysis of the quality of hotel services Pskov region
2.3. Analysis of the quality of hotel services of "Luke - Service"
3. Development of proposals to expand the market for hotel services of "Luke - Service"
3.1 Proposed project activities
3.2. Draft measures to expand the market of hotel services of "Luke - Service
4. Development of technical and technological measures to ensure the quality of services
4.1.Funktsii marketer
5. The health and safety
Closing
References

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