Ethics of business relations, the test with the answers

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Ethics of business relations, the test, 45 jobs.


Task 1.

1. The term "ethics" was introduced into circulation:

• Confucius

• Plato

• Aristotle



2. The first European moralist considered:

• Homer

• Hesiod

• Hippocrates


3. Kant´s categorical imperative is formulated as follows:

• I give to you, and I gave

• Do as you think best to do for all

• Live and let live


4. The thesis put forward a non-resistance to evil:

• Leo Tolstoy

• Fyodor Dostoyevsky

• Ivan Turgenev


5. Ethics and morality relate to each other, such as:

• Science and the subject matter

• Theory and practice

• Rules and act


6. Which of the concept does not reflect the origin of morality:

• Naturalistic

• Sociological

• Utopian


7. Moral - is ...:

• The set of rules and standards of professional activity

• The set of specific rules and norms of behavior

• The set of universal rules and norms of human behavior


Task 2.

1. Which of these properties has a moral:

• The invariance

• Imperativeness

• immanence


2. Networking - is ...:

• Formal communication, when there is no desire to understand and take into account the personal characteristics of the interlocutor;

• When the estimate of another person as desired or interfering objects

• When the account for personality traits, character, age, but the interests of the business are more important than personality differences


3. What distinguishes effective from ineffective business communication?

• Effective carries great meaning

• Effective differs clearly set goal

• Effective reach the goal


4. The communicative aspect of communication reflects the desire of the partners in dialogue to:

• the exchange of information

• expand the theme of communication

• strengthening the information impact on partner


5. The interactive aspect of communication is manifested in:

• the need to respect the established norms of communication partners

• Commitment to excellence over the partner in communication

• The desire to establish the best relations


6. perceptive aspect of communication expresses the need for communication in the subjects:

• establishing friendly relations

• empathy, mutual understanding

• maintaining a high status in the communion


7. Which of the recommendations listed below are contrary to effective business communication?

• Strive to master the initiative in communication, to ensure that you no longer listen, try to show their erudition

• In the process of receiving information, do not interrupt the speaker, do not give advice, do not criticize

• Strive to be heard and understood

Task 3.


1. The sense of business communication thesis "separate people from the problem" is:

• Do not attach importance in business communication likes and dislikes

• Focus on the issues discussed, and not to the individual partner

• Resolution of problems of business communication features without considering the individual partner


2. Style of business communication is:

• The manner of behavior in business communication

• Standards of communicating in a specific situation

• Individually-typological features of the interaction partners


3. Identification of the - is:

• Sympathy and empathy to another

• Method of knowledge of another person

• The process of establishing contacts algorithm


4. Stereotyping - it

• Knowledge on the principle of "like to like"

• How to organize the information received

• The process of assessing the level of business communication


5. Reflection - is:

• Initiation of emotional experiences in a partner

• Ability to focus on itself

• Human response to particular business communication


6. In o

Additional information

1. Competence in business communication is:

• corresponds to the quality functional responsibilities

• The ability to objectively assess the relationship

• The ability to establish the necessary contacts


2. Analyzing their relations with subordinates, the manager must:

• Set as slave responds to the authoritarian orders

• Ensure the development of relations

• Invite qualified consultant


3. If planёrke it became clear that the plan is not executed, the supervisor should:

• Ask subordinates to make suggestions

• Place them about planned measures to address the situation

• Dismiss the most backward


4. Bilateral contacts between the boss and subordinates is important because:

• Head can believe, correctly understood his orders

• The slave can ask questions and clarify information

• Without it, people can not work


5. The approach for assessing the conflict, to discuss and find a solution which satisfies all means:

• Smoothing conflict

• The exacerbation of the conflict to an open confrontation

• Involvement of a third party


6. Head, who noted that the subordinate evinces a particular desire (for example, is actively seeking to communicate with others), shall:

• punish him

• Add to the conditions that impede communication

• Place in the environment where such behavior is part of the work process


7. Between people objectively there are personal relationships. It can be argued that:

• Healthy relationships contribute to achieving the organization´s objectives

• The nature of a personal relationship unrelated to the successful work

• Personal relations must be strictly limited


Task 5.

1. To encourage the person to do something, you must first of all:

• Create conditions for the performance of work

• Make him want to do it

• to be kind and friendly approach


2. In order to attract anyone to his side must first:

• Convince him that is a sincere friend

• Create the impression he had of importance

• Give people the opportunity to "save face"


3. The expression, which is not conducive to dialogue in an interview:

• you will be interested to know ...

• I want to talk with you ...

• I want to talk to you ...


4. How should I behave with the disinterested companion:


• Ask questions informative, giving an interview attractive shape

• Provide an opportunity to formulate interim opinion

• Thanks for the contribution to the conversation


5. How to deal with an eager conversationalist:

• At clarify and address issues

• Do not allow any criticism

• Always stay cool and competent


6. how to deal with an uncertain interlocutor:

• interest him and offer to take an equal position in a conversation

• encourage him to help formulate thoughts

• try to find out what interests him personally


7. "Body Language" is:

• The motor reaction to the circumstances of human communication

• The means of targeting companion

• Preparation and transmission of information by means of gestures, postures, facial expressions


Task 6.

1. How do you know the saying "Nature gave man two ears, but only one language":

2. Conflict - is:

3. Conflict situation - is:

4. The incident - is:

5. The cause of the conflict - is:

6. Which conflicts are typical reasons: violation of group norms; Low training; inadequate internal installation status, etc.


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