Customer flow management in pharmacy

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Uploaded: 19.07.2016
Content: Управление покупательским потоком в аптечной организации.docx (446,94 kB)

Description

Course work on the theme "Management of customer flow in the pharmacy organization" (46 pp.).
introduction
Chapter 1 Theoretical customer flow management framework in the pharmacy organization
2.1. customer flow management in the pharmacy organization.
2.2. Merchandising at the pharmacy. Formation of a positive image of the pharmacy. pharmacy atmosphere.
2.3. Zoning the pharmacy.
Conclusions Chapter 1.
Chapter 2 Study of customer flow and develop recommendations for its optimization.
2.1 CDM method.
2.2 The study of customer flow in the pharmacy organization.
2.3 Development of recommendations on optimization of customer flow in the pharmacy. Queue management in the pharmacy.
Conclusions on Chapter 2.
Conclusion.
Bibliography.

Additional information

The object of study: customer flow in the pharmacy organization.
Subject of research: managing customer flow.
Objective: To analyze customer flow pharmacy organization and develop recommendations for its optimization.
Tasks:
1. To analyze the scientific literature on customer flow management.
2. To study the flow of customer in the pharmacy organization.
3. Develop recommendations to optimize customer flow in the pharmacy organization.
Research:
1. Theoretical methods: analysis of literary sources.
2. Empirical methods: method of observation.
Database research: OOO "My Store" Perm

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