Conflicts. Abstract. Organizational behavior

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Uploaded: 23.01.2017
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Conflicts. Abstract. Organizational behavior
Content.

Introduction ........................................................................ page 3 ..

1. The concept of an industrial dispute. its essential
............................................................... ..str.4-5 characteristics.

2. Causes and types of industrial conflicts. Design
 and destructive conflicts ............................................. ... str.5-8.

3. The main styles of behavior in a conflict situation ............ str.8-10.

4. Resolving Conflict in a personal-emotional
 ........................................................................... ..str.10-11 field.

5. The behavior of the head of the conflict management features
During this period .................................................................. .str.11-12.

6. Methods of conflict resolution .................................... ..str.13-14.

7. The role of the leader in conflict resolution ........................ str.14-17.

8. The practical part ...................................................... ..str.17-21.

9. Conclusion ............................................................... ... p.22.

10. References ............................................................... ..str.23.

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