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Task 1
Question 1. The ethics of business communication based on knowledge:
1) Sociology;
2) psychology;
3) management;
4) Logic;
5) all of the above disciplines.
Question 2: What is communication?
1) a conversation between two or more people;
2) the dispute;
3) the interaction between subject and object;
4) the interaction of people with the purpose of exchanging information;
5) joint vacation.
Question 3. What is the main objective of business communication?
1) productive cooperation;
2) strict regulation of control and hierarchical juxtaposition managed;
3) To establish interpersonal contacts;
4) the search for the "right" people to solve production issues;
5) The search for the "right" people to solve personal and business issues.
Question 4: What is the ruling Dale Carnegie builds in the most important law of human behavior?
1) say that the interests of your interlocutor.
2) Instil interlocutor conscious of its importance and do it sincerely;
3) Encourage others to talk about themselves;
4) a genuine interest in other people;
5) Smile.
Question 5. What can be considered a characteristic difference between the Americans?
1) Manifestation of genuine interest to the problems of the business partner;
2) they can not listen;
3) The ability to smile;
4) speak only of himself;
5) many of them are losers.

Task 2
Question 1: What kind of person says a lot smarter than others?
1) short-tempered man, constantly cranky;
2) a person cheerful, no difficulties in communicating;
3) persons uncommunicative;
4) a person with low self-esteem;
5) a person with high self-esteem.
Question 2. Find the definition of dominance irrelevant point. A person with a dominant character behaves in relation to the other party:
1) from the standpoint of superiority;
2) gives to convince himself, though inwardly disagree;
3) there is no doubt like "Is it appropriate";
4) does not accept the objection; often interrupts;
5) tends to influence the interlocutor.
Question 3. Which of the following items do not match the characteristics of psychological rigidity?
1) life optimism;
2) the difficulty in making their own decisions;
3) the manner of speech and haste to rush to answer the interlocutor;
4) tend to clarify decisions already taken;
5) the desire to be active.
Question 4. Why hampered communication with introverts?
1) attempts to penetrate other problems;
2) it is difficult to switch from their own, internal train of thought in the dialogue;
3) They are quick-tempered and aggressive at times;
4) looks too emotional;
5) They are carefree, optimistic.
Question 5. People who are inherent in such a communicative qualities like extroversion:
1) sociable, talkative, carefree;
2) restrained in communication, self-conscious life;
3) sociable, but good control of their emotions;
4) it is difficult to switch from the internal line of thought in the dialogue;
5) The responsible decision-making.

Activity 3
Question 1. verbal means of communication include:
1) gestures;
2) posture;
3) oral and written language;
4) The tone of voice.
5) mimicry
Question 2. Whose perception of the image of another person more objectively?
1) a person with a positive self-esteem, adapted to the environment;
2) emotional women;
3) a person authoritarian;
4) conformal (prone-serving) of the person;
5) a person with low self-esteem.
Question 3. According to the Australian expert A.Piza, the greatest amount of information from the other person is transferred to us by:
1) speech;
2) facial expressions, gestures, posture;
3) The tone of voice and intonation;
4) tactile and muscular form;
5) of verbal and non-verbal communication.
Question 4. Contin

Additional information

Activity 13
Question 1. Which item should be excluded from the rules of telephone communication:
1) responding to the call, introduce yourself;
2) verify the accuracy of information that are going to tell;
3) at the beginning of a conversation to ask questions like "Who am I talking to?", "What do you want?";
4) be responsible for all calls;
5) do not give the output of negative emotions.
Question 2: Which of the following statements should be consumed in a phone conversation?
1) "I do not know";
2) "You have to ...";
3) "Wait a second, I'll be back";
4) "Good question ... Allow me to clarify this for you";
5) "It is not my fault."
Question 3. If you are calling something an angry man, your actions:
1) replace the handset;
2) immediately interrupt the interlocutor and tell it to the tone of the conversation;
3) listen to him until the end;
4) interrupt in a suitable place questions like: "How can I help you?";
5) nakrichit it back.
Question 4. What prevents resolve differences with his opponent?
1) what you do not fall vbeshenstvo;
2) ask a lot of questions;
3) listen to it;
4) Do not let the other person speak first;
5) Avoid personal insults.
Question 5: What kind of advice is not to be followed to preserve the confidentiality of information?
1) exercise reasonable care in discussions with potential partners or customers;
2) to know who and what information or equipment is approved;
3) if the driver of the company suddenly interested in a confidential document, it should be firmly and tactfully stop this attempt;
4) must be attentive to things that are "forgotten" receiving visitors;
5) leave for a short while in the reception of visitors alone.

Activity 14
Question 1. Which of the rules of etiquette, the following placed on the issue of invitations to business meetings, contains a bug?
1) ukrashatelskie relevant text elements;
2) sign the invitation of the head;
3) the text of the invitation should specify the duration of the meeting;
4) If the participant is meeting the rapporteur, it is necessary to specify in the text of the invitation;
5) the text of the invitation includes: name of organization, the nature of the meeting venue.
Question 2. In due time in advance of visitors should be invited to meet:
1) The Secretary at the entrance to the office of the head;
2) the head in his office;
3) The Secretary-General and head of the encounter in the workplace;
4) meets Secretary at the appointed time in the lobby;
5) Head at the entrance to the institution.
Question 3. What drink is served at the table at business receptions?
1) cognac;
2) an aperitif;
3) red wine;
4) white wine;
5) beer.
Question 4. What kind of gifts you can give business partners?
1) ties;
2) shirts;
3) reproductions of books and albums;
4) loose sweets;
5) hours.
Question 5. What is the purpose should not be to make presentations?
1) to establish new business contacts;
2) To strengthen old partnerships;
3) Meet new information;
4) Meet with like-minded people;
5) criticize competitors.


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