Business communication and etiquette Examination RIU Tantalum

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Lesson number one.
Question № 1. Dale Carnegie What rule raises in the most important law of human behavior?
1) talk about what interests your companion;
2) Instil interlocutor conscious of its importance and do it sincerely;
3) Encourage others to talk about themselves;
4) a genuine interest in other people;
5) Smile.
Question № 2. What can be considered a characteristic difference between the Americans?
1) Manifestation of genuine interest to the problems of the business partner;
2) they can not listen;
3) The ability to smile;
4) speak only of himself;
5) many of them are losers.
Question № 3. The ethics of business communication based on knowledge:
1) Sociology;
2) psychology;
3) management;
4) Logic;
5) all of the above disciplines.
Question № 4. What is the main problem of business communication?
1) productive cooperation;
2) strict regulation of control and hierarchical juxtaposition managed;
3) To establish interpersonal contacts;
4) the search for the "right" people to solve production issues;
5) The search for the "right" people to solve personal and business issues.

Question № 5. What is communication?
1) a conversation between two or more people;
2) the dispute;
3) the interaction between subject and object;
4) the interaction of people with the purpose of exchanging information;
5) joint vacation.

Lesson number 2.
Question № 1. Why hampered communication with introverts?
1) attempts to penetrate other problems;
2) it is difficult to switch from their own, internal train of thought in the dialogue;
3) They are quick-tempered and aggressive at times;
4) looks too emotional;
5) They are carefree, optimistic.

Question № 2. Locate the definition of dominance irrelevant point. A person with a dominant character behaves in relation to the other party:
1) from the standpoint of superiority;
2) gives to convince himself, though inwardly disagree;
3) there is no doubt like "Is it appropriate";
4) does not accept the objection; often interrupts;
5) tends to influence the interlocutor.
Question № 3. People who are inherent in such a communicative qualities like extroversion:
1) sociable, talkative, carefree;
2) restrained in communication, self-conscious life;
3) sociable, but good control of their emotions;
4) it is difficult to switch from the internal line of thought in the dialogue;
5) The responsible decision-making.
Question № 4. Which of the following items do not match the characteristics of psychological rigidity?
1) life optimism;
2) the difficulty in making their own decisions;
3) the manner of speech and haste to rush to answer the interlocutor;
4) tend to clarify decisions already taken;
5) the desire to be active.
Question № 5. What a man thinks he is a lot smarter than others?
1) short-tempered man, constantly cranky;
2) a person cheerful, no difficulties in communicating;
3) persons uncommunicative;
4) a person with low self-esteem;
5) a person with high self-esteem.

Lesson number 3.
Question № 1. Whose perception of the image of another person more objectively?
1) a person with a positive self-esteem, adapted to the environment;
2) emotional women;
3) a person authoritarian;
4) conformal (prone-serving) of the person;
5) a person with low self-esteem.
Question № 2. According to the Australian expert A.Piza, the greatest amount of information from the other person is transferred to us by:
1) speech;
2) facial expressions, gestures, posture;
3) The tone of voice and intonation;
4) tactile and muscular form;
5) of verbal and non-verbal communication.


Question № 3. Which of the following factors may adversely affect the atmosphere of communication at the first meeting?
1) glasses with tinted windows;
2) Have a look;
3) affability;
4) frien

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